Responsible Gaming
Gaming Should Be Entertainment
Live casino gaming is designed to be an entertaining pastime, not a way to earn money or solve financial problems. While many people enjoy gaming responsibly, it's important to understand the risks and maintain control over your gaming habits.
Remember: The house always has a mathematical advantage. Never gamble with money you cannot afford to lose.
Age Verification
Gaming is strictly for adults only. In the UK, you must be 18 years of age or older to participate in any form of gambling or gaming activity.
Licensed operators are required to verify your age before allowing access to gaming services. If you are under 18, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
Recognise these warning signs that gambling may be becoming a problem:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding your gambling: Being secretive about how much you gamble or spending
- Loss of control: Gambling longer or with more money than intended
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Using gambling to cope: Gambling to escape stress, anxiety, or other problems
- Borrowing money: Taking loans or using credit to fund gambling
- Relationship problems: Gaming causing arguments with family or friends
- Financial difficulties: Struggling to pay bills or mounting debts related to gaming
- Failed attempts to stop: Repeatedly trying and failing to reduce or stop gambling
- Tolerance buildup: Needing to gamble more to get the same excitement
If you recognise any of these signs in yourself or someone you know, it's time to seek help.
Self-Help Tools & Controls
Most reputable gaming operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit in a specified time period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you're willing to lose during a gaming session
- Session Reminders: Receive notifications reminding you how long you've been gaming
- Reality Checks: Regular pop-up messages showing your time spent and money wagered
- Self-Exclusion: Voluntarily exclude yourself from an operator's platform for a set period (typically 6 months to permanently)
- Account Pause: Temporarily suspend your account to take a break from gaming
These tools are available through your gaming account settings. Use them to maintain control and gamble within your means.
Support Organisations & Resources
If you're struggling with problem gambling, confidential help is available:
United Kingdom
- GamCare – Free, confidential support and counselling service
www.gamcare.org.uk | Telephone: 0808 8020 133 - GamStop – National self-exclusion scheme covering all UK-licensed operators
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings for problem gamblers
www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org | 1-800-GAMBLER (1-800-426-2537) - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de/glücksspielsucht
If You Need Help
Problem gambling is a recognised condition, and seeking help is a sign of strength, not weakness. Whether you've noticed signs of problem gambling in yourself or are concerned about someone else, professional support is available and can make a real difference.
Contact one of the organisations listed above today. All services are confidential, free, and staffed by trained professionals who understand problem gambling.
In crisis or in immediate danger? Contact emergency services in your country or speak to someone you trust immediately.